Return Policy

If you wish to request a return, please contact us within [7 days] of receiving the gemstone.

The gemstone must be returned in the same condition in which it was received.

A return may be accepted when:

• The return has been approved by Rathna Legacy Gems in advance.
• The gemstone has not been altered, recut, damaged or treated after delivery.
• The original certificate, packaging and accompanying documentation are returned where applicable.
• The gemstone can be verified as the exact item originally supplied.

Returns may not be accepted where:

• The gemstone has been damaged or altered after delivery.
• The gemstone has been recut, polished, set into jewelry or otherwise modified.
• A certificate or documentation has been lost or damaged.
• The customer has arranged independent testing or certification after receiving the gemstone and the stone has subsequently been altered.
• The return request does not meet the applicable return period.

Unless the return is due to an error on our part or the gemstone is materially different from the agreed product description, return shipping costs are the responsibility of the customer.

We strongly recommend using a fully trackable and appropriately insured shipping service.

Once the returned gemstone has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will normally be made using the original payment method, subject to applicable payment-provider processing times.

Important: For high-value gemstones, we recommend that customers contact us before making a purchase if they have any questions regarding certification, treatment, origin, color, dimensions, return eligibility or other characteristics.