FAQ

We offer natural gemstones and clearly state the gemstone type and treatment information available for each product. Please refer to the individual product description and laboratory report where applicable.

Where a gemstone is represented as a Ceylon/Sri Lankan Sapphire, we provide the available supporting information and can arrange independent laboratory certification when required.

Treatment varies from stone to stone. The treatment status will be stated where known and, for certified gemstones, according to the relevant laboratory report.

Yes. Certification can be arranged upon request, subject to the gemstone and laboratory requirements.

Yes, where appropriate. Please contact us before purchasing so we can discuss the gemstone, laboratory, additional cost and processing time.

Yes. Certification can be discussed depending on the gemstone and your requirements.

Yes. Contact us with the product reference and we can provide additional photographs or videos where available.

Yes. We offer international shipping through services such as FedEx and EMS, depending on the destination.

Delivery time depends on the destination, courier service, customs clearance and whether additional certification is required. We will provide an estimated delivery timeframe before dispatch.

Unless specifically stated otherwise, customs duties, taxes and import charges imposed by the destination country are the customer's responsibility.

Returns are subject to our Return Policy. Please review the policy before completing your purchase.

Selected gemstones may be reserved for a limited period by prior arrangement. Contact us for availability and terms.