Privacy Policy

When you place an order, contact us or use our website, we may collect information such as:

• Name
• Email address
• Telephone/WhatsApp number
• Billing and delivery address
• Order and transaction information
• Information you provide when contacting us

We may use your information to:

• Process and fulfill orders
• Arrange gemstone delivery
• Communicate with you regarding your order
• Respond to inquiries
• Arrange requested certification
• Provide customer support
• Improve our website and services
• Meet applicable legal and regulatory requirements

Payment information may be processed through third-party payment providers. We do not intentionally store complete payment card details on our website unless specifically required and securely supported by our payment provider.

We may share necessary information with trusted service providers involved in fulfilling your order, including payment processors, courier companies and gemstone laboratories when certification has been requested.

We do not sell your personal information to third parties.

We use necessary browser storage for security, checkout, cart functionality and remembering your privacy choices. With your permission, we may also use analytics and advertising technologies supplied by Google and Meta to understand visits, measure advertising performance and attribute actions such as product views, inquiries, checkout starts and purchases.

You can allow, reject or change optional categories at any time through Cookie settings in the website footer. Rejecting optional technologies does not prevent browsing or checkout.

When Advertising is enabled, Google Ads and Meta may receive information about your browser, the pages and products you interact with, advertising identifiers, IP address, browser user agent, and purchase details such as order reference, product identifiers, value and currency. Consented attribution may be sent from both the browser and our server so completed payments can be measured reliably.

For enhanced conversion matching, we may provide a normalized or cryptographically hashed version of the checkout email address. We do not provide payment-card details to Google or Meta. Enhanced matching information is used only when the applicable Advertising permission has been granted.

Google and Meta process information under their own privacy terms and may process information in countries outside your country of residence. Stripe separately processes payment information needed to complete checkout. You can review each provider's privacy information before enabling optional technologies.

We take reasonable measures to protect personal information from unauthorized access, alteration, disclosure or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For privacy-related questions, please contact us at ceo@rathnalegacygems.com.